Salesforce app integration for Vodafone Business

Let Vodafone Business for Salesforce enhance your CRM and Service Management experience by automating workflows, increasing call efficiency and improving the quality of customer interactions. The integration works in both Sales Cloud and Service Cloud. Vodafone Business for Salesforce lets you make and receive calls directly from your Salesforce account. You can now schedule Vodafone Business Video meetings, in addition to quickly assigning call dispositions, logging calls, taking notes and more, without jumping back and forth between applications.

Available for Salesforce Classic or Salesforce Lightning. Applicable for both Sales Cloud and Service Cloud.

What's New:

Vodafone Business Directory Support: Now you can search and select personal contacts in your Vodafone Business company directory.

"Do Not Contact" Settings: Vodafone Business for Salesforce will now honor Do Not Contact (DNC) settings for records in Salesforce and prevent or alert users from placing a call or sending a text message to contacts who are marked as DNC. 

1. Salesforce admins have flexibility to configure two levels of enforcement for end users
2. Completely block end users from calling a record under DNC
3. Alert the user that the record is under DNC and let them override and call.
4. The DNC settings will apply when users initiate calls or SMS through Vodafone Business from the Salesforce mobile app

Key features:

1. In-App Calling: Now using WebRTC technology, leverage Vodafone Business calling capabilities like call controls, inbound, and outbound calls without ever navigating away from Salesforce.
2. Vodafone Business Video: Now working seamlessly with Vodafone Business Video. View your Vodafone Business Video meetings in your Salesforce calendar. Configure your meeting settings within Salesforce.
3. Vodafone Business Unified App: Users can now make and receive calls from the Vodafone Business unified app. No need to download the Vodafone Business phone app.
4. High Velocity Sales (HVS): By powering the telephony side of a sales cadence we allow sales reps to click-to-call right from their work queue and log them with a HVS disposition to move your sales cadence forward. Only available for Salesforce Lightning. 
5. Performance reporting: View a complete dashboard of your team’s performance. Now you can edit and customize the Vodafone Business Analytics data as a native Salesforce report through our Cloud Phone Report.
6. Click-to-call: Place calls from within Salesforce by clicking on any phone number, saving time and improving call efficiency.
7. Instant screen pop-up: Incoming calls trigger screen pops with 360° view of the caller enabling quality interactions.
8. Call logs: With advanced features such as offline call logging and multi-call log option, agents can address the most important tasks first.
9. Schedule meetings: Seamlessly schedule Vodafone Business Video meetings from Salesforce.
10. Integrates with the Salesforce app: Reach out to customers on the fly by calling or texting right from Account, Contact, or Lead.
11. Installation Made Easy: Now introducing an install wizard that will take the admin through a series of simple steps to configure the integration in 7 simple steps.