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Vodafone Business for Salesforce
Vodafone Business for Salesforce
by RingCentral

Empower your Salesforce system with cloud communications capabilities and create a more collaborative CRM experience.

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

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Salesforce app integration for Vodafone Business

Let Vodafone Business for Salesforce enhance your CRM and Service Management experience by automating workflows, increasing call efficiency and improving the quality of customer interactions. The integration works in both Sales Cloud and Service Cloud. Vodafone Business for Salesforce lets you make and receive calls directly from your Salesforce account. You can now schedule Vodafone Business Video meetings, in addition to quickly assigning call dispositions, logging calls, taking notes and more, without jumping back and forth between applications.

Available for Salesforce Classic or Salesforce Lightning. Applicable for both Sales Cloud and Service Cloud.

What's New:

Vodafone Business Directory Support: Now you can search and select personal contacts in your Vodafone Business company directory.

"Do Not Contact" Settings: Vodafone Business for Salesforce will now honor Do Not Contact (DNC) settings for records in Salesforce and prevent or alert users from placing a call or sending a text message to contacts who are marked as DNC. 

  1. Salesforce admins have flexibility to configure two levels of enforcement for end users
  2. Completely block end users from calling a record under DNC
  3. Alert the user that the record is under DNC and let them override and call.
  4. The DNC settings will apply when users initiate calls or SMS through Vodafone Business from the Salesforce mobile app

Key features:

  1. In-App Calling: Now using WebRTC technology, leverage Vodafone Business calling capabilities like call controls, inbound, and outbound calls without ever navigating away from Salesforce.
  2. Vodafone Business Video: Now working seamlessly with Vodafone Business Video. View your Vodafone Business Video meetings in your Salesforce calendar. Configure your meeting settings within Salesforce.
  3. Vodafone Business Unified App: Users can now make and receive calls from the Vodafone Business unified app. No need to download the Vodafone Business phone app.
  4. High Velocity Sales (HVS): By powering the telephony side of a sales cadence we allow sales reps to click-to-call right from their work queue and log them with a HVS disposition to move your sales cadence forward. Only available for Salesforce Lightning. 
  5. Performance reporting: View a complete dashboard of your team’s performance. Now you can edit and customize the Vodafone Business Analytics data as a native Salesforce report through our Cloud Phone Report.
  6. Click-to-call: Place calls from within Salesforce by clicking on any phone number, saving time and improving call efficiency.
  7. Instant screen pop-up: Incoming calls trigger screen pops with 360° view of the caller enabling quality interactions.
  8. Call logs: With advanced features such as offline call logging and multi-call log option, agents can address the most important tasks first.
  9. Schedule meetings: Seamlessly schedule Vodafone Business Video meetings from Salesforce.
  10. Integrates with the Salesforce app: Reach out to customers on the fly by calling or texting right from Account, Contact, or Lead.
  11. Installation Made Easy: Now introducing an install wizard that will take the admin through a series of simple steps to configure the integration in 7 simple steps.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
MeetingsCreate, view, update and delete meetings
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Client InfoView client application provisioning information
InteroperabilityFacilitate inter-app authorization and perform other interoperability functions
WebSocketMake API calls via the WebSocket transport
WebSocket SubscriptionsManage and subscribe to websocket notifications
ContactsView, create, update and delete personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Telephony SessionsControl advanced telephony session features
Problem Reports ManagementManage Client Problem Reports
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status
Send Usage InfoSend usage information to enable reporting