Empower your Salesforce system with cloud communications capabilities and create a more collaborative CRM experience.
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Let Vodafone Business for Salesforce enhance your CRM and Service Management experience by automating workflows, increasing call efficiency and improving the quality of customer interactions. The integration works in both Sales Cloud and Service Cloud. Vodafone Business for Salesforce lets you make and receive calls directly from your Salesforce account. You can now schedule Vodafone Business Video meetings, in addition to quickly assigning call dispositions, logging calls, taking notes and more, without jumping back and forth between applications.
Available for Salesforce Classic or Salesforce Lightning. Applicable for both Sales Cloud and Service Cloud.
Vodafone Business Directory Support: Now you can search and select personal contacts in your Vodafone Business company directory.
"Do Not Contact" Settings: Vodafone Business for Salesforce will now honor Do Not Contact (DNC) settings for records in Salesforce and prevent or alert users from placing a call or sending a text message to contacts who are marked as DNC.
When authorized, this app will be granted the following permissions:
Permission | Description |
---|---|
Read Messages | View message store data, including SMS, fax, voicemail, etc. |
Meetings | Create, view, update and delete meetings |
VoIP Calling | Register VoIP-enabled devices, and make and receive VoIP calls |
Read Client Info | View client application provisioning information |
Interoperability | Facilitate inter-app authorization and perform other interoperability functions |
WebSocket | Make API calls via the WebSocket transport |
WebSocket Subscriptions | Manage and subscribe to websocket notifications |
Contacts | View, create, update and delete personal address book contacts |
Read Accounts | View user account information, e.g. name, business name, and contact info |
Telephony Sessions | Control advanced telephony session features |
Problem Reports Management | Manage Client Problem Reports |
Ring Out | Perform two-legged ring out phone calls |
SMS | Send and receive SMS/MMS messages |
Internal Messages | Send, and edit intra-company text messages |
Read Call Log | View user call log records |
Edit Messages | View and update message store data, including SMS, fax, voicemail, etc. |
Edit Presence | View and modify user presence status |
Send Usage Info | Send usage information to enable reporting |