![Freshdesk Premium CTI + AI app logo](https://netstorage.ringcentral.com/appext/logo/Laf8SnfIS7Whti51gXGR2Q~m16sAlYGQuqeLlkxmWbagQ/c24c9781-c215-4399-a0f4-cdfd80762365.png)
Freshdesk Premium CTI - AI Powered for Vodafone Business UC
Freshdesk Premium CTI - AI Powered for Vodafone Business UC
by Loyally
PREMIER PARTNERExperience seamless integration and AI-driven capabilities with Loyally's RingCentral Premium CTI App for Freshdesk
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ALSO AVAILABLE FOR
- RingCentral
- AT&T Office@Hand
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
![Charter Enterprise](https://netstorage.ringcentral.com/appext/gallery-page/images/16deb5b8-7fca-4c47-8e0e-6f4378170134.png)
![Charter SMB](https://netstorage.ringcentral.com/appext/gallery-page/images/d95dd003-7dde-4919-95b4-27d8dca5a9f0.png)
![Frontier + RingCentral](https://netstorage.ringcentral.com/appext/gallery-page/images/a4c0aab1-cf17-4609-948c-cb360da1cc79.png)
![RingCentral for Symphony](https://netstorage.ringcentral.com/appext/gallery-page/images/84a30e6d-f75e-428e-9de2-a51787aa8c5b.png)
![RingCentral mit 1&1 Connected Calls](https://netstorage.ringcentral.com/appext/gallery-page/images/3842caa3-23c4-404a-aa6e-590748155ff0.png)
![RingCentral mit ecotel](https://netstorage.ringcentral.com/appext/gallery-page/images/345dc6de-f7a1-4fac-9a9c-2a341c4cd0af.png)
![RingCentral mit Telekom](https://netstorage.ringcentral.com/appext/gallery-page/images/DT.png)
![Unify Office by RingCentral](https://netstorage.ringcentral.com/appext/gallery-page/images/16acceee-a025-4da5-8f5a-43a4879fc770.png)
Freshdesk Premium CTI app integration for Vodafone Business UC
Loyally's RingCentral Premium CTI + AI App Features:
- AI-Powered Call Transcriptions+Summaries:Instant insights with AI-powered call transcriptions and summaries for tickets.
- Access Call Recordings:Easily access call recordings directly from tickets.
- Flexible Ticket Creation:Manual or automatic creation for calls and SMS.
- Enhanced Ticket Notes:Add detailed notes to existing tickets.
- Streamlined Ticket Management:Automatic ticket pop on IVR input.
- Efficient Contact Matching:Match contacts based on multiple phone number formats.
- Comprehensive Caller Insights:Access caller ticket history in Freshdesk.
- One-Click Dialing:Initiate calls directly from Freshdesk interface.
RingCentral RingEx Functionalities:
- Hold: Place callers on hold during conversations.
- Pause: Pause ongoing calls for temporary interruptions.
- Transfer: Transfer calls to other team members or departments.
- Mute: Mute your microphone during calls for privacy.
- Voicemail: Receive and manage voicemail messages from callers.
- Phonebook: Access a phonebook for quick contact reference.
- Queue: Manage incoming calls in a queue for efficient call handling.
- Change Status: Change your availability status to indicate your availability to take calls.
Experience seamless integration and AI-driven capabilities with Loyally's RingCentral premium app for superior customer engagement within your Freshdesk environment.
Ready to enhance your customer support? Get started with Loyally today!
Requirements
Price: $12.0/agent/month