Convin app logo
Convin for Vodafone Business UC
by Convin

Improve business output of your customer-facing teams: Sales, Support, and Collections.

Be the first to write a customer review

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Convin app integration

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI. 

  1. The analysis is done on a custom scorecard defined by organizations that uncover agent performance insights. These insights reveal how agents can improve their calls and lead to better output and, consequently, higher customer satisfaction. 
  2. Convin can then generate automated suggestions on how agents can improve through personalized coaching. This leads to an uptick in the quality of the conversations and better results for business & customers.
  3. Every team level in the call center has a role-based dashboard. E.g., Agents have a separate dashboard where they can view their meetings, call analytics, coaching dashboard, and progress. 

Products offered by Convin:

  1. Quality Management System
  2. Automated Quality Assurance
  3. Learning Management System
  4. Automated Agent Coaching
  5. Call Behavior Analysis
  6. Customer Intelligence
  7. Conversation Intelligence
  8. Live Agent Assist

Language Support: The system can also analyze calls in English, Hindi, Spanish & 70 other languages. 

Integrations:  Convin integrates with your cloud telephony system/ dialer system/ video conferencing platforms to fetch/record all conversations & then analyze them. 

The system supports both native and custom integrations. Any custom integration has a TAT of fewer than three days as the system is highly flexible. 


Sign up now: