Bridge Operator Console is an attendant console solution, increasing productivity for call handling.
Bridge Operator Console provides essential functions for today's modern receptionist/operator. In addition to better user visibility, and call control, BOC provides automatic notifications to end-users on parked calls, machine learning AI to automatically suggest call destinations, and a host of other functions to streamline productivity. Bridge Operator Console includes integrations with Microsoft365 and Microsoft Teams data. Operators can also monitor live queue status for total calls waiting, as well as see individual callers in queue, and available queue agents.
Bridge Operator Console is a progressive web app, that can run via any modern browser.
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Call Control||Control and manage phone calls in real-time|
|Faxes||View, send and receive faxes|
|Read Presence||View user presence status|
|Meetings||Create, view, update and delete meetings|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Read Call Recording||Download call recording content and media|
|Glip||Deprecated: TeamMessaging permission should be used instead|
|Read Contacts||View personal address book contacts|
|Contacts||View, create, update and delete personal address book contacts|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Edit Extensions||View and update extension information, including name, extension number, phone number, email, etc.|
|Ring Out||Perform two-legged ring out phone calls|
|SMS||Send and receive SMS/MMS messages|
|Team Messaging||Post messages, as well as view, edit and delete Team Messaging related data|
|Internal Messages||Send, and edit intra-company text messages|
|Read Call Log||View user call log records|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Edit Messages||View and update message store data, including SMS, fax, voicemail, etc.|
|Edit Presence||View and modify user presence status|