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ARC Voice Analytics
ARC Voice Analytics
by Citycom Solutions

ARC Voice Analytics identifies words and phrases that you are looking to find within your conversations.

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Citycom app integration for RingCentral

ARC Voice Analytics for Vodafone Business

Proactively manage your compliance risk, increase revenue, and improve customer experience by surfacing powerful insights, reporting, and alerts from every conversation.

Citycom applies its proprietary voice quality analysis at the start of the process, to identify the usable voice files ensuring the system finds the words that matter. Utilising our AI and NLP capabilities we provide transcriptions, sentiment analysis, and voice biometrics in the cloud.

  1. Analyse 100% of customer interactions for call-quality, content and sentiment
  2. Highlight details of any issues and provide analysis of trends
  3. Ensure script and disclosure compliance
  4. Provides actionable intelligence
  5. Benchmarks to improve agent performance

Requirements

  1. Vodafone Business account with Automatic Call Recording (ACR) available
  2. No download is required. ARC Voice Analytics is a cloud based service
  3. Existing Citycom account
  4. Account administrator privileges for the Vodafone Business account

Support

helpme@citycomsolutions.com

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media