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Velvetech for Unify Office
Velvetech for Unify Office
by Velvetech, LLC
PREMIER PARTNER

Stay competitive with immediate actionable insights driven by Velvetech’s AI-powered call analytics.

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Velvetech App Integration for Unify Office

Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with Unify Office. Effective call analytics begins with an accurate transcription. Our service automatically recognizes speech in phone conversations and converts it into text.

The solution includes:

  1. Real-time call transcription
  2. Speaker identification technology for caller voice separation
  3. Call meta-data capturing
  4. Technology to fit the client operations supporting IT infrastructure thanks to a full set of API integrations with Unify Office, sales enablement tools, CRM applications, etc.

With our integrated AI solutions for Unify Office, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.

Case Study: AI Call Analytics for Insurance

Requirements

Unify Office Premium, Enterprise, and Contact Center Customers

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Webhook SubscriptionsManage and subscribe to webhook notifications