RingCX for Microsoft Dynamics 365 app logo
RingCX for Microsoft Dynamics 365
by RingCentral, Inc.

The RingCX for Microsoft Dynamics 365 app provides seamless integration between Microsoft Dynamics 365 and your RingCX contact center.

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RingCX for Microsoft Dynamics

The RingCX for Microsoft Dynamics 365 app provides seamless integration between Microsoft Dynamics 365 and your RingCX contact center.

It offers the following features:

Omnichannel customer engagement

  1. Handle inbound voice calls, live chat interactions, and more directly from your account within Microsoft Dynamics 365
  2. Give your agents a complete view of the customer journey so they can serve customers better

Tight integration with your Microsoft Dynamics 365 CRM data

  1. Quickly identify customers for personalized experiences
  2. Easily create new tickets or update existing ones for faster after-contact work

Easy to deploy and use

  1. Prebuilt integration to deploy in hours, not weeks
  2. Use you browser on any platform (Windows®, Mac®), no software installation is needed