Odigo connector for UCaaS app logo
Odigo connector for Unify Office
by Odigo

Unify your UCaaS and CcaaS telephony enabling you to access internal experts for a seamless customer journey

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Odigo for Unify Office

Bring Unify Office Voice into Odigo!

1/ Call management​​

Optimization of call processing, a single telephony system for the entire company, supporting both internal collaboration and customer calls enabling decomissioning of redundant IT equipment and simpler IT management.

2/ Synchronization of agent presence status

Optimization of orchestration strategies and agent productivity thanks to the synchronization of the agent’s presence status between Unify Office and Odigo. Smoother agent experience thanks to an intuitive console and a familiar telephony.

3/ Transfer on Administrative Directory​

Opening the contact center to the whole company. Agents have easy access to real-time available experts outside of the contact center and can transfer customer calls and arrange multi-party conferencing, optimizing first call resolutions and lowering the average handling time.Hence, first contact resolutions are optimized through enabling easy access to experts.