Cognitive View monitors Unify Office call recordings to help you understand customer experience & compliance adherence
Cognitive View automates Compliance, Customer Experience, Conduct Risk, and Fraud. It analyses customer communication channels, including Unify Office voice data, to identify conduct-related issues, customer experience, and complaints, ensure the staff meets its policies and identifies risks early.
Cognitive View offers compliance as a service with the below capabilities
The analytic integrates very well with Salesforce, ServiceNow, Tableau, GRC, and many other systems. The technology is for cross-industry and all-size companies. It offers a huge cost-benefit and helps in driving an improved customer experience.
To see a demo or access to a trial, contact us (firstname.lastname@example.org)
Cognitive View is a web-based application that supports all the major browsers, such as Chrome, Firefox, Edge, and Safari. Also, the user must have or purchase a Cognitive View account
Contact us to get in touch and discuss the steps ahead.
When authorized, this app will be granted the following permissions:
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|