Real-Time Guidance app logo
Balto for Unify Office
by Balto Software

Balto unites agents with AI for conversations that deliver results. Start improving conversations when it matters most: in the moment.

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Balto app integration for RingCentral

Balto's best-in-class AI listens to both sides of your conversations and provides real-time guidance, resulting in happier customers, increased revenue, and perfect conversations on every call.

How Balto's Real-Time Guidance Helps Unify Office Customers

Increase Conversions and Revenue

Balto shows your agents the right thing to say every time, increasing your win rate. Test responses to common objections, find what works best, and scale instantly to your whole team.

Improve Customer Satisfaction

We give your agents instant access to the information they need, decreasing holds and wait times and leading to better customer experiences. 

Train and Onboard Faster

Slash ramp time with Balto. We turn every call into your best call by giving each agent access to your best practices, objection responses, and the most effective call scripts, all in real-time.

Achieve Bulletproof Compliance 

Stop costly compliance errors before they happen. Balto provides approved language live on the call and helps agents correct mistakes in the moment.

Score 100% of Calls Automatically

Balto's Real-Time QA scores 100% of calls instantly so you can focus on improving them. Stop mistakes before they become habits, identify the root cause of low scores, and scale best practices to your whole team.

Coach Calls Before They’re Over

Balto's Real-Time Coaching helps managers identify the right calls to coach before the call is lost. Get alerted for coachable moments, instantly join the call, and provide the coaching your agents need to save the call before it ends. 

Real Customer Results

  1. 26% increase in conversions
  2. 65% faster ramp time
  3. 25% increase in CSAT
  4. 115% better compliance scores

Learn more about how Balto's proprietary AI helps Unify Office customers grow.