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Zoho Desk for TELUS Business Connect
Zoho Desk for TELUS Business Connect
by Zoho
PREMIER PARTNER

Make every call count. Integrate your cloud communications account with Zoho Desk—the context-aware help desk software.

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Zoho Desk App Integration for TELUS Business Connect

Having customer call records and customer tickets in two separate places leads to loss of valuable data and time. TELUS Business Connect for Zoho Desk makes this process much more efficient. Agents can now make and receive calls, log them and add them as tickets—all from within Zoho Desk. This helps create streamlined data, more context, and better customer relationships.

Detailed description:

  1. Don't dial. Just click—Call your customers and receive them without leaving your ticket interface. 
  2. Know who's calling—Convert the calls into tickets and add notes via an automatic pop-up screen, for better context. 
  3. Recall, anytime—Calls are automatically logged within Zoho Desk for better monitoring and analysis.
  4. Easy to setup—You can integrate Zoho Desk with TELUS Business Connect in just a few simple steps. 

Requirements

  1. Zoho Desk for TELUS Business Connect is available for TELUS Business Connect Standard, Premium and Enterprise customers.
  2. You must have a Zoho Desk Professional or Enterprise Edition account.
  3. Requires Windows® XP or above or Mac OS® X 10.8 Mountain Lion or above.
  4. Supported browsers include Chrome™ 30 (or later), Firefox® 25 (or later), Safari® 6.0.5 (or later), and Internet Explorer® 10 (or later).

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Call LogView user call log records
Webhook SubscriptionsManage and subscribe to webhook notifications