XSELL Realtime Call Tracking for TELUS Business Connect
XSELL Realtime Call Tracking for TELUS Business Connect
by XSELL Technologies, Inc.

XSELL is a dynamic technology company intensely focused on driving improved results through better customer engagements at our clients

XSELL AI and Realtime Call Tracking for TELUS Business Connect

XSELL is an artificial intelligence company focused on delivering results. We make a cloud-based machine learning platform that equips sales agents with the best real-time responses. We use predictive analytics, natural language processing and neural-symbolic systems to create custom models for each company. The result is better customer experience and dramatically improved conversion rates.

We make realtime recommendations to our clients sales and service teams that have been proven to lead to successful outcomes. By mapping the “critical path” to a sale or positive service experience, we understand and promote the best actions, tactics, and strategies. The result is a structured and labeled dataset that allows machine learning to continuously study your customer interactions and improve the experience. Whether it’s by phone, live chat, SMS text, etc., our platform tracks the conversation in realtime. This also provides for an automated “scorecard” to allow management to quickly identify those that are adhering to best practices.

So if you are looking for…

  • Better conversion rates
  • Higher Average Order Values
  • Increased Customer Satisfaction Scores

…please contact XSELL!

Original release date: 2019-01-09


TELUS Business Connect Premium, Enterprise, and Contact Center Customers

App Scope and Permissions

When authorized, this app will be granted the following permissions:

SMSSend and receive SMS/MMS messages
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media
Webhook SubscriptionsManage and subscribe to webhook notifications