Enjoy transparency of your Contact Center operations with AI Call Analytics in your CRM.
AI-Powered Call Analytics for TELUS Business Connect will dramatically improve your call center efficiency. The Artificial Intelligence component automatically transcribes and analyzes agent calls, identifying preset key events, such as greetings. The dashboard with aggregated stats on all calls provides your managers with insights allowing them to step up your call center operations: from training a new agent to supercharging marketing campaigns across all offices.
AI-Powered Call Analytics for TELUS Business Connect works in tandem with your CRM system, automatically scrutinizing all inbound and outbound calls.
AI-Powered Call Analytics for TELUS Business Connect turns every call into an actionable piece of data and makes it available at a glance for your call center managers so they can find areas for improvement.