Velvetech for TELUS Business Connect

Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with TELUS Business Connect. Effective call analytics begins with an accurate transcription. Our service automatically recognizes speech in phone conversations and converts it into text.

The solution includes:

• Real-time call transcription
  
• Speaker identification technology for caller voice separation
  
• Call meta-data capturing
  
• Technology to fit the client operations supporting IT infrastructure thanks to a full set of API integrations with TELUS Business Connect, sales enablement tools, CRM applications, etc.
  

With our integrated AI solutions for TELUS Business Connect, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.