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Theta Lake for TELUS Business Connect App
Theta Lake for TELUS Business Connect App
by Theta Lake

Free 17a-4 Compliant Archive + eDiscovery with upgrade options for AI-based supervision, automating compliance risk and DLP detection

Theta Lake for TELUS Business Connect

If you are in a regulated vertical, the volume of digital content that requires retention, review, and supervision is growing rapidly. Theta Lake can save time and money by automating that review process while simultaneously improving the quality of the review and risk detections.

UCaaS continues to be a focus for regulators, from FINRA’s 2019 Examination Report Findings which outlines the expectation for supervision and preservation of business communications within “app-based messaging service or a collaboration platform” to Dodd-Frank & MiFID II which expand audio recording requirements. That is now compounded by regulations like GDPR & CCPA as well as increased personal accountability for compliance teams, meaning that all your unified communications need review, supervision, and audit. Transcription with search tools is not accurate enough, takes too much time, and ends up costing too much money to be a viable method of review.

Theta Lake provides cloud-based compliance for all TELUS Business Connect communications - audio recordings, team messaging chats and content shared, SMS, fax, and voicemail. Its patent-pending technology uses AI, deep learning, and seamlessly integrates with TELUS Business Connect to detect compliance risks in what was said, shown, or shared within unified communications. Using AI to also power insights and automation, Theta Lake provides directed workflow to add consistency, efficiency, and scale to the compliance review and supervision process, driving down the cost of compliance.


  1. Free SOC2 Type 2, 17a-4 Compliant Archive - Capture and apply rule-based retention policies on TELUS Business Connect voice recordings, team messaging chats, SMS, voicemail, and faxes along with rich eDiscovery capabilities within Theta Lake’s secure, WORM compliant archive. 100 GBs free with add-on storage available for subscription purchase.
  2. Automated Risk Prioritization – Leverage AI to review 100% of TELUS Business Connect business communications, focusing resources and manual review efforts on content with identified risks
  3. Automated Risk Detection - 40+ built-in policies powered by Natural Language Processing (NLP) and Deep Learning automatically detect regulatory, conduct, and corporate compliance risks in voice, video, chat, SMS communications
  4. Time-saving Workflow - AI drives review activity for non-technical reviewers to more easily, efficiently, and consistently deal with compliance supervision
  5. Time-saving Reports - Detailed reports of digital content, identified risks, and workflow actions on the recordings and digital content, give managers and auditors a clear understanding without having re-review

We’re in this together.

Keep your organization connected during the Coronavirus outbreak with TELUS Business Connect for FREE. If you're an educator (K-12 or community college), health-care provider, non-profit, public sector, or news and media organization, tell us a little about yourself and we'll get you up and running right away.

Learn more here.

Original release date: 2019-05-31


Must have an active Theta Lake account