Theta Lake for TELUS Business Connect
AI-based compliance for chat, SMS, fax, voice, and video. Including capture, compliant archiving, eDiscovery, and data leakage detection.
ThetaLake for TELUS Business Connect
Long-term Archiving + Third-party Archive Integrations/Connector
- Comprehensive Capture for RingCentral MVP: Messaging, SMS, Faxes, Voice and Audio Conferencing, TELUS Business Connect Video, and TELUS Business Connect Meetings
- Secure, WORM-compliant archive: Theta Lake is a SOC 2 Type 2-certified, 17a-4 compliant archive. Apply rule-based retention policies on all RingCentral communications.
- Email Archive Integration/Connector: Send content to your existing archive of record, including integrations into ZL Technologies, Veritas Enterprise Vault, Global Relay, Smarsh, Proofpoint, Mimecast, Microsoft O365 Archive, and more.
- Industry Analyst & Customer Validation: Industry Analyst & Customer Validation: Gartner Peer Insights Reviews; Forrester Now Tech: Information Archiving Q1 2021; Best Compliance & RegTech Awards
- Cloud Storage Integration/Connector: Copy of communications can be stored in the customer’s Azure, AWS, or preferred cloud storage location
- Rich eDiscovery/Search capabilities: Theta Lake offers robust eDiscovery capabilities across hundreds of search filters and metadata, as well as free-form text search on voice (audio transcript), text on screen (PowerPoint/webcams), chat (documents/messages), SMS, faxes
- Native Format Capture and Storage: TELUS Business Connect communications are stored in native formats of audio, video, and chat. Messages, files, documents, images, GIFs, and reactions are captured and stored in native format across the conversation history. Easily go back days, weeks, and months across messaging and SMS conversations to understand the full context.
- Legal Hold Case Management: Apply legal-holds to content to extend retention periods and give select access to the legal team and external auditors
- Easily Export Raw Data: Export original content to cloud storage environment, with the ability to export voice transcripts and recording analysis
Secure Platform Trusted by Customers with a Global Footprint
- SOC 2, Type 2 certified data centers: Demonstrate Theta Lake’s commitment to security and privacy of captured content
- ISO 27001 & HIPAA: Theta Lake’s controls are mapped and aligned to the ISO 27001 and HIPAA security frameworks
- STAR3 Architecture: Secure in Transit, Architecture, Rest, Redaction, and Removal
- Global Footprint: Data centers in the US, Canada, UK, EU, and Australia to address data residency concerns
Automated Supervision and Data Leakage Detection
- AI-based risk detection and prioritization: AI-based risk detection and prioritization: Detect risks within what was said, shown on screen, shared, or written across all RingCentral content. Over 75 built-in policies using NLP and ML surface regulatory, corporate compliance, and conduct risks in a dedicated review space, with the added option to create custom detections.
- Data Leakage Detection: Data Leakage Detection: Detects the sharing of confidential or sensitive data, personal information, and more within chat or presented in video conferences. Apply redaction to recordings with PII or PCI.
- Improve compliance, reduce risk: Identify misconduct and ensure employees are meeting quality standards as well as prevent leakage of sensitive information.
- Customizable workflows and reports: Customizable workflows and reports: Using AI to power insights and automation, Theta Lake offers customizable workflows to efficiently scale the compliance review and supervision process for any sized organization.
Try it for free! Theta Lake is proud to offer free, advanced archiving, eDiscovery, and content review for TELUS Business Connect MVP customers. Enjoy 30-day free retention in SOC2 Type 2-compliant storage, purpose-built for efficient business preservation and supervision of all TELUS Business Connect MVP communications. Learn more
Must have an active Theta Lake account
- Submit a support request
App Scope and Permissions
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Meetings||Create, view, update and delete meetings|
|Team Messaging||Post messages, as well as view, edit and delete Team Messaging related data|
|Read Call Recording||Download call recording content and media|
|Glip||Deprecated: TeamMessaging permission should be used instead|