Optimize the telephony delivery for your TELUS Business Connect App in Citrix.
In a typical VDI environment, TELUS Business Connect acts as any other application running in a virtual host environment. However, telephony media streams must make several extra network hops to reach the TELUS Business Connect service. If the network infrastructure is inadequate or unstable users may experience degradation in audio quality due to these extra hops.
With the TELUS Business Connect for Citrix, we work to establish a direct media channel from your remote device where Citrix is installed to the TELUS Business Connect data center. This allows us to minimize the number of network hops and optimize the delivery of audio between callers.