Salpo CRM for TELUS Business Connect
Empower your teams to work smarter by integrating with Salpo’s dynamic business platform.
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Salpo app integration for TELUS Business Connect
Empower your call center and sales teams to maximize efficiency, saving their time and your money, while enhancing customer experience. Instantly screen calls, quickly access contact details, and view live activity history for all known Contacts.
Make outbound calls with one click on any phone number stored within Salpo CRM and add unknown callers as new Contacts during incoming calls. Automatically record all calls as Communications against Contact profile pages.
Dynamic activity and call management
- Screen incoming calls by instantly accessing Contact details and history
- Initiate outgoing calls using click-to-dial technology within Salpo CRM
- Add new Contact records for unknown incoming callers with one click
- Pull-up Contact notes for easy reference during outgoing calls
- Seamlessly integrate your contact and call-center management
Original release date: 2019-01-30
Requirements
Salpo supports the latest versions of all major browsers including IE11.
Support
Mon - Fri 9:00AM - 5:30PM (UTC)
App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Read Contacts | View personal address book contacts |
| Read Messages | View message store data, including SMS, fax, voicemail, etc. |
| Read Presence | View user presence status |
| Read Accounts | View user account information, e.g. name, business name, and contact info |
| VoIP Calling | Register VoIP-enabled devices, and make and receive VoIP calls |
| Internal Messages | Send, and edit intra-company text messages |
| Read Call Log | View user call log records |
| Webhook Subscriptions | Manage and subscribe to webhook notifications |
| Edit Messages | View and update message store data, including SMS, fax, voicemail, etc. |