Pipedrive app logo
TELUS Business Connect for Pipedrive
by RingCentral Labs

Enhance Pipedrive with embedded communications capabilities and create a more collaborative experience.


These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

TELUS Business Connect for Pipedrive

Let TELUS Business Connect for Pipedrive enhance your CRM experience by automating workflows, increasing call efficiency and improving the quality of customer interactions.

This integration is a Google Chrome extension.

This integration is a community project using the TELUS Business Connect Embeddable widget, not an officially supported product, however, community support is available.

Key features

  • Click-to-call: Place calls from within Pipedrive using a hover-to-show tooltip to show click-to-call button on any phone number, saving time and improving call efficiency.
  • Instant screen pop-up: Incoming and outgoing calls trigger screen pops with 360° view of the caller enabling quality interactions.
  • Contacts sync: Sync Pipedrive contacts to RingCentral widget for easy direct dialing.
  • Contacts activities access: view contact activities from within the widget.
  • Call/SMS/Voicemail log sync: Sync RingCentral call log to Pipedrive contacts and deals automatically or manually so agents efficiently log call details.
  • Easy Access: Connect on both Windows® and Mac®, using Google Chrome.
  • Active call control: Control active calls in other devices.
  • TELUS Business Connect Video: Click to open TELUS Business Connect Video & syncTELUS Business Connect Video recordings to Pipedrive


1. Go to https://github.com/ringcentral/pipedrive-embeddable-ringcentral-phone-spa/releases to download and extract the following zip file pipedrive-embeddable-ringcentral-phone-x.x.x.zip .

2. Go to Chrome extensions page available under the "More Tools" > "Extensions" menu.

3. Open developer mode using the toggle in the upper right corner of the page.

3. Load dist as unpacked package by clicking the "Load Upacked" button and selecting the correct folder.

4. Go to https://pipedrive.com to verify.

RingCentral Labs

RingCentral Labs is a program that lets RingCentral engineers, platform product managers and other employees share RingCentral apps they've created with the customer community. RingCentral Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented. For help on any RingCentral Labs app please consult each project's GitHub Issues message boards - RingCentral support is not available for these applications.

Original release date: 2020-05-11


Google Chrome browser latest version.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read PresenceView user presence status
MeetingsCreate, view, update and delete meetings
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
GlipDeprecated: TeamMessaging permission should be used instead
InteroperabilityFacilitate inter-app authorization and perform other interoperability functions
Read ContactsView personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Telephony SessionsControl advanced telephony session features
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Team MessagingPost messages, as well as view, edit and delete Team Messaging related data
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status