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OpenIQ for TELUS Business Connect
by OpenIQ

Call recording, quality assurance, customer experience and Analytics for your RingCentral deployment.

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Enhance and optimize your call center with Open IQ

OpenIQ is a leading provider of Workforce Optimisation and Contact Centre Software. Our integration with TELUS Business Connect enables clients to add the following powerful modules to their Telus deployment.

Unified Recording: Unified Recording is an essential tool for any business, allowing you to easily store and find any call. We ensure security by encrypting calls and playing them back through a secure web interface.

Quality Assurance: Easy to use, powerful Quality Assurance(QA) facilitates performance management and coaching, improving customer satisfaction and staff retention.

Customer Experience: Easy to set up, our Customer Experience module ensures timely customer feedback.

Analytics: This module provides transcription in multiple languages, sentiment analysis, pacing, keyword analysis and automatic QA.