Odigo connector for UCaaS app logo
Odigo connector for TELUS Business Connect
by Odigo

Unify your UCaaS and CcaaS telephony enabling you to access internal experts for a seamless customer journey

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

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Odigo for TELUS Business Connect

Bring TELUS Business Connect Voice into Odigo!

1/ Call management​​

Optimization of call processing, a single telephony system for the entire company, supporting both internal collaboration and customer calls enabling decomissioning of redundant IT equipment and simpler IT management.

2/ Synchronization of agent presence status

Optimization of orchestration strategies and agent productivity thanks to the synchronization of the agent’s presence status between TELUS Business Connect and Odigo. Smoother agent experience thanks to an intuitive console and a familiar telephony.

3/ Transfer on Administrative Directory​

Opening the contact center to the whole company. Agents have easy access to real-time available experts outside of the contact center and can transfer customer calls and arrange multi-party conferencing, optimizing first call resolutions and lowering the average handling time.Hence, first contact resolutions are optimized through enabling easy access to experts.