State of the art call, easy to use, call recording software with advanced reporting tools and extended recording storage.
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Hansen Software offers the following capabilities:
·Export reports to CSV, PDF, etc
·Scheduling reports for delivery
·Alerts sent for specific triggers
·Call Recording Archival
·Searching of archived call recordings
CDR and call recordings are off boarded from the PBX, allowing for long term storage (archival). Archived data can be searched, filtered, etc to easily locate call recordings based on call details (e.g. called party number, date/time, etc).
Hansen Call Recording offers more than 90 rolling days of recording retention. Packages are available for retaining call accounting data and audio recordings indefinitely.
Features & Benefits
·Easily Accessible in depth reporting on Call Metrics
·No Hardware required
·Customizable Live Dashboard
·Customizable Call Alerts
·Indefinite retention of Call Data
·Hosted and On-Premise deployment options
For additional info,
When authorized, this app will be granted the following permissions:
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Read Call Log||View user call log records|