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Hansen Call Reports & Call Recording  for TELUS Business Connect
Hansen Call Reports & Call Recording for TELUS Business Connect
by Hansen Software

State of the art call, easy to use, call recording software with advanced reporting tools and extended recording storage.

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Cash app integration for TELUS Business Connect

Hansen Software offers the following capabilities:

·Many reports

·Export reports to CSV, PDF, etc

·Scheduling reports for delivery

·Alerts sent for specific triggers

·Call Recording Archival

·Searching of archived call recordings

CDR and call recordings are off boarded from the PBX, allowing for long term storage (archival). Archived data can be searched, filtered, etc to easily locate call recordings based on call details (e.g. called party number, date/time, etc).

Hansen Call Recording offers more than 90 rolling days of recording retention. Packages are available for retaining call accounting data and audio recordings indefinitely.


Features & Benefits

·Easily Accessible in depth reporting on Call Metrics

·No Hardware required

·Customizable Live Dashboard

·Customizable Call Alerts

·Automated Reporting

·Indefinite retention of Call Data

·Hosted and On-Premise deployment options


For additional info,

Hansen Call Reports

Hansen Call Recording

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read AccountsView user account information, e.g. name, business name, and contact info
Read Call LogView user call log records