Bring telephony to your support desk, simplify customer support processes and speeding up time-to-resolution.
Simplify all your business helpdesk requirements with Freshdesk – the easy one-stop ticketing solution designed to facilitate customer-support management across all channels. With the Freshdesk for RingCentral, your cloud-based helpdesk can integrate inbound call and customer data seamlessly from your TELUS Business Connect directory for faster and more efficient customer support processing.
This is a third-party application provided by RingCentral and Freshdesk. TELUS Business Connect users can login using their Business Connect credentials and gain access to all the functionality that is provided for RingCentral users.