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Freshdesk for RingCentral (TELUS)
Freshdesk for RingCentral (TELUS)
by Freshdesk Inc

Bring telephony to your support desk, simplify customer support processes and speeding up time-to-resolution.

Freshdesk App Integration for TELUS Business Connect

Simplify all your business helpdesk requirements with Freshdesk – the easy one-stop ticketing solution designed to facilitate customer-support management across all channels. With the Freshdesk for RingCentral, your cloud-based helpdesk can integrate inbound call and customer data seamlessly from your TELUS Business Connect directory for faster and more efficient customer support processing.

Detailed Description:

  • Automatic call logging: Freshdesk automatically generates a support ticket once you finish a call on your Business Connect client. All relevant customer details are attached.
  • Sync contacts to Freshdesk: Seamlessly access account history and context for every caller every time. Any new contact added to the RingCentral directory automatically syncs with the Freshdesk database and is associated with all existing tickets on file.
  • Automate your support: Set up ticket automations with the Dispatcher, Supervisor or Observer and automate routine tasks including assigning tickets based on caller profiles, modifying caller properties and more.

Original release date: 2018-07-12

Requirements

  • Account Requirements: Available on all Freshdesk plans
  • TELUS Business Connect Account Requirements: Available on all plans
  • OS Requirements: Windows 7 (or later), Mac OS X 10.8 (or later)
  • Browser Requirements: Internet Explorer 10+, Safari 6+, Firefox - 44+, Chrome - 48+, Opera - 35+

Installation

This is a third-party application provided by RingCentral and Freshdesk. TELUS Business Connect users can login using their Business Connect credentials and gain access to all the functionality that is provided for RingCentral users.