ExecVision is a conversation intelligence platform built on the premise: customer interactions are key to driving performance.
How can you use the calls you record on TELUS Business Connect to their maximum potential?
ExecVision’s integration with TELUS Business Connect & SFDC unlocks the hidden value trapped inside call recordings to make coaching easy and effective. You can find calls based on keywords and salesforce data, listen to the parts of calls that matter most, give feedback, and create a library of the best calls to accelerate team improvement in an easy-to-use, collaborative interface.
With ExecVision's Conversation Intelligence platform, you can:
Salesforce.com Enterprise preferred, but not required
TELUS Business Connect Premium Edition
When authorized, this app will be granted the following permissions:
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|