Compliance Assured Recording (CAR) app logo
Compliance Assured Recording (CAR) for TELUS Business Connect
by Citycom Solutions

Compliant cloud recording & storage, assuring regulatory requirements are met

RATINGS AND REVIEWS
Be the first to write a customer review
ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Deliver a fully compliant cloud recording solution for all communications

Compliance Assured Recording (CAR) for TELUS Business Connect

A platform that provides the capability to deliver a fully compliant cloud recording solution for all communications.

Proactively manage your compliance risk, increase revenue, and improve customer experience by surfacing powerful insights, reporting, and alerts from every conversation.

Compliance Assured Recorder (CAR) captures and stores TELUS Business Connect communications, as well as Teams, Zoom, Webex and common telephony and messaging platforms.

Communications can be analyzed using our AI and NLP capabilities providing transcription, sentiment analysis, and voice & facial biometrics.

14 reasons why CAR is unrivalled

  1. Fully Assured - Proactive reporting on any lost calls, recordings, inaccuracies, or audio quality issues on every single recording file
  2. Fully Automated Assurance - No need for any costly manual checks to validate recording presence, accuracy and quality
  3. Fully Functional Compliance Recorder - Recording, search & replay, storage and reporting capabilities
  4. Cloud Platform - True multi-tenanted secure cloud platform
  5. SaaS Model - Genuine SaaS model provides ultimate scalability and flexibility
  6. High Availability Storage - Easy to access (search & replay) immediately from unlimited, compliant storage
  7. Quick & Easy to Deploy - Connect to telephony and communications platforms with zero integration
  8. Simple to Use - User interface and dashboards provide easy access to functions and reporting that supports compliant workflows
  9. Capture Multimedia from Virtual Meeting Systems - Record, orchestrate and analyze all communication types including TELUS Business Connect, Teams, Zoom, Webex as well as common telephony and messaging platforms
  10. Historic Data Migration - Retrieve archived historic voice recording data via our proven process of validation and cleansing into the CAR to provide a single repository for all communications data
  11. Open Data Standard - The platform is built using an open data standard, allowing easy access, analysis and control of your data
  12. Improved Data Efficiency & Effectiveness - Filter recordings to select the valuable files, that improve the accuracy of analytics and surveillance, reducing false positives
  13. Added Flexibility - Assure, an agnostic standalone solution provides assurance capabilities to existing or 3<sup>rd</sup>party recorders
  14. Future Proof - Continuous improvement using AI and NLP technologies to ensure improved accuracy and output across all emerging communications

Who needs FCCR?

Organizations that;

  1. Are required by the regulators to retain and analyze communication recordings
  2. Rely on the validity of the communication recordings; meaning are they truly recorded, accurate, usable, and relevant
  3. Are using any multimedia communications tools that need to be compliance assured
  4. Want to move from on-premise expensive and unusable archived files, to a usable cloud based platform
  5. Want to reduce the cost of compliant recording while incorporating advanced technology leveraging AI

Business benefits of CAR

Reduced cost

  1. Eliminate on-premise servers, storage and support costs
  2. Remove the requirement for recording software licenses and maintenance
  3. Negate the necessity for manual assurance checks and associated significant costs
  4. Move to a SaaS model avoiding the risk of hidden costs, updates, upgrades and expensive on-site support
  5. Easy to deploy and manage via a single vendor, reducing internal management overhead
  6. Easy to connect to virtual meeting tools with zero integration or internal IT expenditure
  7. Improve efficiency in reviews and investigations
  8. Reduced risk
  9. Less regulatory compliance breaches and fines due to missing, lost, inaccurate or poor quality recordings
  10. Management and control of compliance regulations adherence, disputes and litigation reviews, avoiding embarrassment, exposure and reputational risk
  11. Ability to control and analyze important business data, bringing it to life
  12. OPEX based, manageable and forecastable budgets fixed for agreed term periods
  13. Open data standard provides security of future proofing and access to data for analytics and monitoring use cases etc.

Requirements

  1. TELUS Business Connect account with Automatic Call Recording (ACR) available
  2. No download is required. CAR is cloud based SaaS
  3. Existing Citycom account
  4. Account administrator privileges for the TELUS Business Connect account

Support

helpme@citycomsolutions.com