Bridge Operator Console for TELUS Business Connect
Increase operator productivity and call handling with this powerful attendant console.
ALSO AVAILABLE FOR
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Bridge Operator Console for TELUS Business Connect
Bridge Operator Console is our flagship attendant console for RingCentral Unified Communications. Bridge Operator Console is perfect for the modern workplace. It offers full call control, predictive transfer, related people, messaging, sms and intercom, and much more. The latest generation, which is part of the Cloud Suite, does not require any installation. It runs in any modern browser, giving the users, and system administrators maximum ease and flexibility.
Key Features
- Full Call Control
- Park and Queue Visibility and Picking
- Microsoft 365 Teams and Outlook Presence
- AI Predictive Transfer
- Park For with Automatic RC or Teams pickup message
Benefits
- Improved operator productivity
- Improved company call flow
- Improved caller experience
Requirements
- Supported modern web browser.
- TELUS Business Connect digital line, and license.
Installation
Bridge Operator Console is a progressive web app, that can run via any modern browser.
Security & Compliance
- GDPR Compliant including UK GDPR
- HIPAA Compliant
App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Read Messages | View message store data, including SMS, fax, voicemail, etc. |
| Call Control | Control and manage phone calls in real-time |
| Faxes | View, send and receive faxes |
| Read Presence | View user presence status |
| Meetings | Create, view, update and delete meetings |
| VoIP Calling | Register VoIP-enabled devices, and make and receive VoIP calls |
| Read Call Recording | Download call recording content and media |
| Glip | Deprecated: TeamMessaging permission should be used instead |
| Read Contacts | View personal address book contacts |
| Contacts | View, create, update and delete personal address book contacts |
| Read Accounts | View user account information, e.g. name, business name, and contact info |
| Edit Extensions | View and update extension information, including name, extension number, phone number, email, etc. |
| Ring Out | Perform two-legged ring out phone calls |
| SMS | Send and receive SMS/MMS messages |
| Team Messaging | Post messages, as well as view, edit and delete Team Messaging related data |
| Internal Messages | Send, and edit intra-company text messages |
| Read Call Log | View user call log records |
| Webhook Subscriptions | Manage and subscribe to webhook notifications |
| Edit Messages | View and update message store data, including SMS, fax, voicemail, etc. |
| Edit Presence | View and modify user presence status |