Voice & Video Analytics app logo
Voice & Video Analytics for TELUS Business Connect
by Citycom Solutions

Identifies & surfaces insights from within your business communications

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Surface powerful insights, reporting, and alerts from every conversation

Proactively manage your compliance risk, increase revenue, and improve customer experience by surfacing powerful insights, reporting, and alerts from every conversation.

Citycom applies voice & video quality analysis at the start of the process, to identify the usable files ensuring the system finds what matters. Utilizing our AI and NLP capabilities we provide transcription, sentiment analysis, object, gesture & document recognition as well as voice & facial biometrics. 

  1. Analyze 100% of customer interactions for call quality, content, and sentiment
  2. Highlight details of any issues and provide analysis of trends
  3. Ensures script and disclosure compliance
  4. Identifies the known/unknown individual
  5. Surfaces any potential risk of document sharing
  6. Provides actionable intelligence
  7. Benchmarks to improve performance


  1. TELUS Business Connect account with Automatic Call Recording (ACR) available
  2. No download is required. Voice & Video Analytics is a cloud-based service
  3. Existing Citycom account
  4. Account administrator privileges for the TELUS Business Connect account


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