We got a new look! Enjoy a new, improved, and intuitive user interface and these updated features:
• Schedule a TELUS Business Connect meeting or conference
• Select your desk phone to make calls
• Set your presence
• View contact details and create an account, lead, contact, and opportunity directly from call history
• Call or text directly from the call history tab
• Multi-call and offline call logs
• Active call controls
• View messages- voice, fax and text
Let TELUS Business Connect for Salesforce enhance your CRM experience by automating workflows, increasing call efficiency and improving the quality of customer interactions. The integration lets you make and receive calls directly from your Salesforce account. You can also quickly assign call dispositions, log calls, take notes, schedule meetings and more, without jumping back and forth between applications.
Available for Salesforce Classic or Salesforce Lightning.
► Seamless integration with Salesforce
Integrating your TELUS Business Connect solution with everyday applications, such as Salesforce, allows you to automate tedious tasks, make your workflows more efficient, and offer your customers a superior experience.
► Streamlined business communications
TELUS Business Connect for Salesforce reduces the need for agents to switch between multiple devices and applications to access key business functionalities to accomplish their daily tasks.
► Exceptional customer experiences
Access to key customer information and call history allows agents to deliver timely and personalized customer experience.