SMS for Ecommerce
Add SMS order confirmations, fulfillment updates, and shipping notifications to supported e-commerce platforms.
ALSO AVAILABLE FOR
- AT&T Office@Hand
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- TELUS Business Connect
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
SMS for Ecommerce
Utilize RingCentral SMS to automatically send notifications to your SMS opted-in customers when an order is created, confirmed, or fulfilled (shipped with tracking number).
App utilizes e-commerce platform for SMS consent management, and supports HELP and STOP keyword requests (upon STOP request, customer record in platform will be updated and SMS will not be sent unless they request to opt back in).
Platforms supported:
- Shopify
- BigCommerce
- WooCommerce (requires plugin)
Requirements:
- Supported store with API access turned on and a generated API Access Token.
- Production RingCentral JWT (Token) Credentials (Read how)
- RingCentral SMS enabled Phone number
Application Details:
This app makes use of the Shopify / BigCommerce / WooCommerce Admin APIs to create order status webhook events on behalf of the registering store. Upon successful registration of the web-based store within the RingCentral app these events are created within the eCommerce web store's admin platform with the store’s admin API access key. The order events are triggered by the web store platform when a store has an order created or change event.
The RingCentral app manages these events on behalf of the web store.
When one of these events occur the webhook sends a data payload from the web store admin to the RingCentral app with all pertinent data about that particular event. Then the RingCentral app will check the information from that event payload. If the customer of the order has granted consent to receive SMS communication, the RingCentral app will send the store’s customer an SMS confirmation message about that event.
This app also uses the RingCentral API to manage STOP requests from web store customers.
RingCentral Labs
RingCentral Labs is a program that lets RingCentral engineers, platform product managers and other employees share RingCentral apps they've created with the customer community. RingCentral Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented.