Shadow Agent brings call center features to call queues & agents and forced account codes to users in professional firms.
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Browser Users:
Any compatible: Chrome, Edge, Firefox or Safari (latest version)
Desktop Users:
Free download of Shadow Agent Desktop
Windows 10 (recommended)
System:
RingCentral
Any User Login (User Admin credentials for configuration)
When authorized, this app will be granted the following permissions:
Permission | Description |
---|---|
Read Messages | View message store data, including SMS, fax, voicemail, etc. |
Call Control | Control and manage phone calls in real-time |
Read Presence | View user presence status |
VoIP Calling | Register VoIP-enabled devices, and make and receive VoIP calls |
Glip | Deprecated: TeamMessaging permission should be used instead |
Read Contacts | View personal address book contacts |
Read Accounts | View user account information, e.g. name, business name, and contact info |
Ring Out | Perform two-legged ring out phone calls |
SMS | Send and receive SMS/MMS messages |
Team Messaging | Post messages, as well as view, edit and delete Team Messaging related data |
Internal Messages | Send, and edit intra-company text messages |
Read Call Log | View user call log records |
Webhook Subscriptions | Manage and subscribe to webhook notifications |
Edit Messages | View and update message store data, including SMS, fax, voicemail, etc. |
Edit Presence | View and modify user presence status |