Salesforce for ACE

Your CRM and your conversations shouldn't live in separate worlds. AI Conversation Expert (ACE, formerly RingSense) bridges that gap by integrating directly with Salesforce, turning every call into organized, actionable data — automatically.

As calls happen, ACE logs the details in real time and intelligently matches each interaction to the right contact and account, eliminating the guesswork and manual tagging that typically slows teams down. Beyond logging, ACE pulls CRM names and records directly into its platform, making it easier to filter, search, and report on customer interactions without ever leaving ACE.

ACE also connects deal activity between Salesforce and ACE, giving your team a unified view of every opportunity. Timelines are visible at a glance, agent actions are tracked automatically, and deal progress can be monitored directly within ACE — no need to jump between systems to piece together the full picture.

Key benefits:

1. Automatic call logging matched to the correct Salesforce contacts and accounts
2. CRM records and names synced into ACE for streamlined filtering and reporting
3. Connected deal activity for full visibility into timelines and progress
4. Automatic tracking of agent actions across systems
5. One unified view of every customer relationship, without manual reconciliation

With ACE and Salesforce working together, your team gains a clearer, more connected view of every deal — from first contact to close, all in one place.