RingCX Universal Ghost App
Desktop application for RingCX Live Screen Monitoring.
ALSO AVAILABLE FOR
- AT&T Office@Hand
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- TELUS Business Connect
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
RingCX Universal Ghost App
Universal Ghost App is a desktop companion application for RingCX Live Monitoring. It enables live screen monitoring for agents working in the RingCX web client or supported CRM integrations by providing native screen capture and streaming capabilities.
The application runs in the background on the agent’s workstation, pairs with the agent’s authenticated RingCX browser session, and connects to RingCX Live Monitoring services to deliver screen streams to supervisors. This allows supervisors to observe agent workflows in real time, provide timely assistance, and support coaching and quality management.
The application is intended for use by RingCX customer organizations with Live Monitoring enabled and operates as part of the RingCX solution.