PCS Call Recording Compliance app logo
PCS Call Recording Compliance
by Palitto Consulting Services, Inc.

Eliminate required recording notifications on calls by only recording in one-party consent states

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Automatically record calls in a compliant way

Product Description

  1. Watches inbound and outbound calls.
  2. Identifies caller location of known callers by CRM lookup and unknown callers by phone number registration addresses.
  3. Evaluates the location of callers against a database of US state recording law jurisdictions.
  4. Once it is determined that the location is in an allowable jurisdiction, the recording is turned on.

Product Enhancement Options

  1. Silent Monitoring Suppression: Watches for any silent monitoring attempts, evaluates to ensure the external party is from an allowable jurisdiction, and if not, will disconnect from silent monitoring.

Product Requirements

  1. RingCentral RingEX
  2. CRM lookup of caller location
  3. Service Objects API lookup for caller registration location
  4. Client maintains jurisdiction rules