Odigo connector for RingCentral with Verizon
Unify your UCaaS and CcaaS telephony enabling you to access internal experts for a seamless customer journey
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Odigo for RingCentral with Verizon
Bring RingCentral with Verizon Voice into Odigo!
1/ Call management
Optimization of call processing, a single telephony system for the entire company, supporting both internal collaboration and customer calls enabling decomissioning of redundant IT equipment and simpler IT management.
2/ Synchronization of agent presence status
Optimization of orchestration strategies and agent productivity thanks to the synchronization of the agent’s presence status between RingCentral with Verizon and Odigo. Smoother agent experience thanks to an intuitive console and a familiar telephony.
3/ Transfer on Administrative Directory
Opening the contact center to the whole company. Agents have easy access to real-time available experts outside of the contact center and can transfer customer calls and arrange multi-party conferencing, optimizing first call resolutions and lowering the average handling time.Hence, first contact resolutions are optimized through enabling easy access to experts.