Kustomer Voice for RingCentral with Verizon
Manage inbound or outbound calls in Kustomer CSM, add comments to customer timeline and see all interactions.
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Kustomer Voice app integration
Meet your customers where they’re at. Leverage RingCentral with Verizon for voice as another key channel to engage with your customers. RingCentral with Verizon and Kustomer have joined forces to deliver an app that marries each other’s respective strengths to empower agents to seamlessly leverage voice as another key channel for customer engagement so you can meet your customers where they’re at. Get a complete, threaded view of all calls made or received with RingCentral with Verizon alongside all of your other customer touchpoints.
Get up and running with the RingCentral with Verizon app in seconds. Simply reach out to Kustomer to help download the Application from within the Kustomer platform.
Automatic Status Sync
RingCentral with Verizon ready states are synced to Kustomer statuses so it’s easy to identify whether a user is available to receive a call.
Leverage Kustomer’s powerful routing capabilities to automatically route calls to voice agents when they’re available.