Eastlink Telephony Connector provides seamless integration between LeadSquared CRM and your Eastlink services to enable improved customer retention and greater agent productivity via features such as Call-tracking, Click-to-Call and Agent Pop-Up.
- Click-to-call: Place calls from within LeadSquared CRM by clicking on any phone number, saving time and improving call efficiency.
- Instant screen pop-up: Incoming calls and Outbound calls will trigger screen pops with lead information enabling quality interactions.
- Call logs: Prevents lead leakage by tracking Outbound and Inbound phone call logs as activities in CRM. Also, access or download Call Recordings of inbound and outbound calls with ease.
- Seamless Integration with CRM: Integrating your Eastlink solution with LeadSquared CRM, allows you to automate tedious tasks, make your business process more efficient, and offers your leads and customers a superior experience.
- Streamlines Business Communication for your Agents: Eastlink Telephony Connector reduces the need for agents to switch between multiple devices and applications to access key business functionalities to accomplish their daily tasks.
- Improved and Personalized Customer Experiences: Access to key lead information and call history allows agents to deliver timely and personalized customer experience for your leads.
- Account Requirements: Available on all LeadSquared plans - Sign up for a FREE trial today!
- Eastlink Account Requirements - Available on all plans
- Supported browsers include: Chrome™30 (or later), Firefox® 25 (or later), Safari® 6.0.5 - Safari is supported for Classic view only (or later), and Internet Explorer® 10 (or later).