RingCX for Freshservice app logo
RingCX for Freshservice
by RingCentral

The RingCX for Freshservice app provides seamless integration between Freshservice and your RingCX contact center.

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

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Charter SMB
Cox Business Connect with RingCentral
Frontier + RingCentral
Optus
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
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Rise America
Unify Office by RingCentral

RingCentral RingCX for Freshservice app integration

Overview

The RingCX for Freshservice app delivers seamless integration between your Freshservice CRM and RingCX contact center, enabling unified customer engagement across all channels.

Key Features

Omnichannel Customer Engagement

  1. Handle inbound voice calls, live chat interactions, and additional communication channels directly within your Freshservice account
  2. Provide agents with a comprehensive view of the customer journey to enhance service quality
  3. Streamline customer interactions across multiple touchpoints

Tight CRM Integration

  1. Quickly identify customers to deliver personalized experiences
  2. Easily create new tickets or update existing ones for efficient after-contact work
  3. Leverage your existing Freshservice CRM data for enhanced customer insights

Simple Deployment and Use

  1. Prebuilt integration deploys in hours, not weeks
  2. Browser-based solution compatible with any platform (Windows®, Mac®)

Benefits

This integration empowers your support team to deliver exceptional customer service by combining the robust ticketing capabilities of Freshservice with the comprehensive contact center features of RingCX, all within a single, unified interface.

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RingCX
Learn more about the integrations that connect RingCentral RingCX with external systems.