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Velvetech for ecotel
Velvetech for ecotel
by Velvetech, LLC
PREMIER PARTNER

Stay competitive with immediate actionable insights driven by Velvetech’s AI-powered call analytics for ecotel.

Velvetech for ecotel

Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with ecotel. Effective call analytics begins with an accurate transcription. Our service automatically recognizes speech in phone conversations and converts it into text.

The solution includes:

  1. Real-time call transcription
  2. Speaker identification technology for caller voice separation
  3. Call meta-data capturing
  4. Technology to fit the client operations supporting IT infrastructure thanks to a full set of API integrations with ecotel, sales enablement tools, CRM applications, etc.

With our integrated AI solutions for ecotel, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.

Case Study: AI Call Analytics for Insurance

Support

Mon - Fri 9:00AM - 6:00PM (UTC-06:00)

(847)559-0864

ringcentral@velvetech.com

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Webhook SubscriptionsManage and subscribe to webhook notifications