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TeamSupport for ecotel
TeamSupport for ecotel
by TeamSupport

Seamless integration between ecotel and TeamSupport improves customer support efficiency and customer satisfaction.

TeamSupport for ecotel

Integrate ecotel for TeamSupport and provide your agents with the key customer information they need in a snap. When your customers call for help, their ticket history, service agreements and happiness index automatically appear in your TeamSupport account, ensuring a great customer experience. Use any ecotel device to take calls and automatically bring up the matching TeamSupport account.

Detailed Description:

  1. Receive calls through your ecotel phone system directly from within your TeamSupport tickets.
  2. Incoming calls are instantly matched to existing TeamSupport customer records and displayed on the screen, so agents can immediately provide insightful conversation.
  3. Agents can effortlessly enter notes about active calls directly in customer and contact records.
  4. Work anytime through your favorite browser on Windows® or Mac® - no software to install.
  5. Use any ecotel-enabled device: your desk phone, the ecotel mobile app, or ecotel for Desktop.

Requirements

  1. TeamSupport for ecotel is available to all ecotel customers
  2. You must have a TeamSupport Enterprise Edition account
  3. Supported browsers: Chrome™, Safari™, Firefox™, IE™