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Salpo CRM for ecotel
Salpo CRM for ecotel
by Salpo Technologies

Empower your teams to work smarter by integrating Salpo’s dynamic business platform with ecotel.

Salpo CRM for ecotel

Empower your call centre and sales teams to maximise efficiency, saving their time and your money, while enhancing customer experience. Instantly screen calls, quickly access contact details and view live activity history for all known Contacts.

Make outbound calls with one click on any phone number stored within Salpo CRM and add unknown callers as new Contacts during incoming calls. Automatically record all calls as Communications against Contact profile pages.

Dynamic activity and call management

  1. Screen incoming calls by instantly accessing Contact details and history
  2. Initiate outgoing calls using click-to-dial technology within Salpo CRM
  3. Add new Contact records for unknown incoming callers with one click
  4. Pull-up Contact notes for easy reference during outgoing calls
  5. Seamlessly integrate your contact and call-centre management

Requirements

Salpo supports the latest versions of all major browsers including IE11.

Support

Mon - Fri 9:00AM - 5:30PM (UTC)

support@salpo.com

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read ContactsView personal address book contacts
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Webhook SubscriptionsManage and subscribe to webhook notifications
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.