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Liquid Voice SmartExperience for ecotel
Liquid Voice SmartExperience for ecotel
by Liquid Voice
PREMIER PARTNER

Liquid Voice helps organisations capture, analyse, and replay every interaction they have with their customers to ensure compliance and CX

Liquid Voice SmartExperience for ecotel

As a fully integrated ecotel solution, we enable you to record every conversation across your ecotel solution whether that be a customer call or an internal interaction and retain these for as long as you are required to do so. We comprehensively tag recordings and link interactions together to make it quick and easy to find and retrieve when required.

We also enable you to gain value from recording interactions with our ability to accurately, and in real-time, transcribe voice and video into text and push this along with the recording to those who need it on any device.

By applying our Interaction Analytics technology, we can drill down into each conversation to understand the content, context and sentiment, delivering valuable insights into both compliance and the customer experience and highlighting trends that would normally be missed.

Our solutions are helping contact centres to ensure compliance, drive quality management across virtual agents and to better understand their customers’ behaviours and preferences to deliver an exceptional experience. We are also helping those regulated sectors both public and private to ensure that every conversation is captured regardless of whether it is taking place over the phone, chat, video or SMS.

For those organisation moving to Ring Central from a premise based solution that have legacy recordings, we provide a key advantage of being able to ingest those historic recordings into our platform to provide a single repository for all customer interactions.

Requirements

Physical or Virtual Windows operating system with a minimum of 2-vCPU and 8GB RAM

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read Call RecordingDownload call recording content and media