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Freshdesk CTI for ecotel
Freshdesk CTI for ecotel
by Certified by Loyally
PREMIER PARTNER

The Freshdesk CTI gives you full control over your ecotel telephony from inside your Freshdesk environment.

Freshdesk CTI for ecotel

Our ecotel x Freshdesk integration works like an all-in-one solutions. Forget your phone and pick up and call your clients within the Freshdesk environment. We cannot make it easier than this as we make integrations look easy.

With the call control application of Freshdesk for ecotel you can handle all your calls from within Freshdesk and you no longer have to search for a contact or create a ticket manually. The call control application will do this for you automatically for all inbound and outbound calls so you can focus on helping the customer instantly and help them faster.

This will improve the customer's experience; help you be more efficient and handle more calls on a daily basis

The key features are:

• Full ecotel call control

• Automatic ticket creation

• Automatic customer search

• Pushing a ticket to your colleagues Freshdesk when forwarding a call

• Save call data to your ticket

Get started right away and experience how valuable this integration can be for you!

NEW PREMIUM APP AVAILABLE ON SHORT TERM

Send your name + email address to info@loyally.eu and we'll keep you posted about the new premium ecotel Freshdesk app.

Requirements

  1. Google Chrome or Mozilla Firefox
  2. Windows 7 or above

Installation

Please contact us on our support address to install the ecotel Call Control application or to schedule a personal demo.

Support

Mon - Fri 8:30AM - 5:00PM (UTC+02:00)

info@loyally.eu

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Webhook SubscriptionsManage and subscribe to webhook notifications
Edit PresenceView and modify user presence status