FileMaker Connector (RC2FM) seamlessly integrates ecotel with any FileMaker Pro, Go, and WebDirect custom app.
Easily infuse any FileMaker Pro, Go, and Web Direct custom app with the power of ecotel. RC2FM Connector enables bolt-on FileMaker Cloud Telephony Integration (CTI), with features like single-click/tap dialing, two-way SMS, two-way digital faxing, call logging, and the ability to download and store voicemails, faxes, and call recordings within FileMaker containers.
RC2FM Connector is a 100% Cloud-native back-end service allowing ecotel users to manage all call-related activities within FileMaker with great features such as:
Support for FileMaker Go (13 and up) on any FileMaker supported iOS device with or without a FileMaker Server connection and with or without built-in calling capabilities. Custom FileMaker applications may reside locally on the iOS device or hosted on a remote server.
Automation & Integration
*Requires the ecotel Desktop app.
Ease of use
Configuration is as easy as importing scripts, tables, and layout objects into any FileMaker custom app. RC2FM Connector provides the connectivity, FileMaker developers customize the UI. Get started right away by using the supplied jump starter template, or completely customize the user interface to achieve the desired look and feel.
RC2FM Connector is deployed on secured AWS instances, and all communication between FileMaker custom apps and RC2FM is also encrypted via SSL.
Deployed across multiple regions using latency based DNS to provide a responsive and highly available class of service.
Hosted on auto-scaling and load-balanced servers designed to handle traffic spikes.
Mon - Fri 9:00AM - 5:00PM (UTC-05:00)
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Faxes||View, send and receive faxes|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Ring Out||Perform two-legged ring out phone calls|
|SMS||Send and receive SMS/MMS messages|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|
|Edit Messages||View and update message store data, including SMS, fax, voicemail, etc.|