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ecotel Labs for Redtail CRM
ecotel Labs for Redtail CRM
by RingCentral Labs

Empower your Redtail CRM with ecotel communications capabilities and create a more collaborative experience.

ecotel Labs for Redtail CRM

Let ecotel Labs for Redtail CRM enhance your experience by automating workflows, increasing call efficiency, and improving the quality of customer interactions.

This integration is a Google Chrome extension.

This integration is a community project using the ecotel Embeddable widget, not an officially supported product, however, community support is available.\

Key Features

  1. Click-to-call: Place calls from within Redtail by clicking phone numbers, saving time, and improving call efficiency.
  2. Instant screen pop-up: Incoming and outgoing calls trigger screen pops with a 360° view of the caller enabling quality interactions.
  3. Contacts integration: Sync Redtail contacts to ecotel widget for easy direct dialing and viewing contact activities from within the widget.
  4. Contacts activities access: View contact activities from within the widget.
  5. Active call control: Control active calls in other devices.
  6. Easy Access: Connect on both Windows® and Mac®, using Google Chrome/Firefox.
  7. Call log sync: Sync ecotel call log to RedtailCRM contacts automatically or manually so agents efficiently log call details.
  8. ecotel video meetings: Click to open ecotel Video & sync ecotel Video recordings to HubSpot

Installation

1. Go to Github to download and extract the following zip file redtail-embeddable-ringcentral-phone-x.x.x.zip .

2. Go to the Chrome extensions page available under the "More Tools" > "Extensions" menu.

3. Open developer mode using the toggle in the upper right corner of the page.

4. Load dist as an unpacked package by clicking the "Load Unpacked" button and selecting the correct folder.

5. Login to redtailtechnology.com to verify.

ecotel Labs

ecotel Labs is a program that lets ecotel engineers, platform product managers, and other employees share ecotel apps they've created with the customer community. ecotel Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented. For help on any ecotel Labs app please consult each project's GitHub Issues message boards - ecotel support is not available for these applications.

Requirements

Google Chrome browser latest version.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read PresenceView user presence status
MeetingsCreate, view, update and delete meetings
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
GlipDeprecated: TeamMessaging permission should be used instead
Read ContactsView personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Telephony SessionsControl advanced telephony session features
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Team MessagingPost messages, as well as view, edit and delete Team Messaging related data
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status