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ecotel Labs for PracticeSuite
ecotel Labs for PracticeSuite
by RingCentral Labs

Empower your PracticeSuite with ecotel communications capabilities and create a more collaborative experience.

ecotel Labs for PracticeSuite

ecotel Labs for PracticeSuite Chrome browser extension, add click-to-call function to phone numbers in PracticeSuite, features.

Let ecotel for PracticeSuite enhance your experience by automating workflows, increasing call efficiency, and improving the quality of customer interactions.

This integration is a Google Chrome extension.

This integration is a community project using the ecotel Embeddable widget, not an officially supported product, however, community support directly from the developers is available.

Key features

  1. Add click-to-call tooltips for phone numbers
  2. Auto show phone number owner name in calling panel
  3. ecotel Video: Click to open ecotel Video & syncecotel Video recordings to HubSpot

Installation

Download chrome extension zip file and decompress in local and goto chrome://extensions/ to open developer mode and load unpackaged files.

ecotel Labs

ecotel Labs is a program that lets ecotel engineers, platform product managers and other employees share ecotel apps they've created with the customer community. ecotel Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented. For help on any ecotel Labs app please consult each project's GitHub Issues message boards - ecotel support is not available for these applications.

Requirements

Lasteast Chrome browser

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Edit Reporting SettingsViewing and updating call reporting settings
Call ControlControl and manage phone calls in real-time
Edit Meetings PresenceView and modify user meeting presence status
MeetingsCreate, view, update and delete meetings
Voicemail BroadcastingBroadcast voicemail messages
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Client InfoView client application provisioning information
GlipDeprecated: TeamMessaging permission should be used instead
Team Messaging InternalManage Team Messaging data using an internal Team Messaging API
Direct Ring OutPlace phone calls via direct RingOut
Read ContactsView personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Team MessagingPost messages, as well as view, edit and delete Team Messaging related data
Webhook SubscriptionsManage and subscribe to webhook notifications
Edit PresenceView and modify user presence status
Send NotificationsSend notifications to the current user
Read MessagesView message store data, including SMS, fax, voicemail, etc.
FaxesView, send and receive faxes
Glip InternalManage Glip data using an internal Glip API
Read PresenceView user presence status
Read Call RecordingDownload call recording content and media
Read Live ReportsLive call log reporting read-only access
ContactsView, create, update and delete personal address book contacts
Telephony SessionsControl advanced telephony session features
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
AccountsView, create, update and delete account information
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.