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ecotel for Creatio
ecotel for Creatio
by Velvetech, LLC
PREMIER PARTNER

Enhance customer experience and boost your contact center productivity with ecotel for Creatio.

ecotel for Creatio

ecotel connector for CRM Creatio will allow you to effectively communicate with clients and colleagues and keep all communication history logged in one place.

Use cases:

  1. Call management: the connector allows Creatio users to make inbound and outbound calls using ecotel telephony. During the call, an agent can access all information about the Contact, including the history of previous communications.
  2. Call Analytics: analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

Key features:

  1. Make outgoing calls and accept incoming calls in Creatio
  2. Put a call on hold
  3. Transfer a call to another extension or phone number
  4. Patch another extension or phone number into an active call for a conference call
  5. Identify a Contact and Account by a phone number
  6. Indicate a call result
  7. Access an entire call history with a client
  8. Keep track of call analytics

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read AccountsView user account information, e.g. name, business name, and contact info
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Call LogView user call log records