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Bridge Operator Console for ecotel
Bridge Operator Console for ecotel
by Bridge Communications LLC.
PREMIER PARTNER

Bridge Operator Console is an attendant console solution, increasing productivity for call handling.

Bridge Operator Console for ecotel

Bridge Operator Console provides essential functions for today's modern receptionist / operator. In addition to better user visibility, and call control, BOC provides automatic notifications to end users on parked calls, machine learning AI to automatically suggest call destinations, and a host of other functions to streamline productivity. Bridge Operator Console includes integrations with Microsoft365 and Microsoft Teams data. Operators can also monitor live queue status for total calls waiting, as well see individual callers in queue, and available queue agents.

Requirements

Supported modern web browser. ecotel digital line, and license.

Installation

Bridge Operator Console is a progressive web app, that can run via any modern browser.

Support

Mon - Fri 6:00AM - 6:00PM (UTC-06:00)

7012124009

support@bridgeoc.com

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Call ControlControl and manage phone calls in real-time
FaxesView, send and receive faxes
Read PresenceView user presence status
MeetingsCreate, view, update and delete meetings
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Call RecordingDownload call recording content and media
GlipDeprecated: TeamMessaging permission should be used instead
Read ContactsView personal address book contacts
ContactsView, create, update and delete personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Edit ExtensionsView and update extension information, including name, extension number, phone number, email, etc.
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Team MessagingPost messages, as well as view, edit and delete Team Messaging related data
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Webhook SubscriptionsManage and subscribe to webhook notifications
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status