Microsoft Outlook® Integration for RingCentral

What’s new in the Spring release?

We got a new look! Enjoy a new, improved, and intuitive user interface and these updated features:

• Click-to-call & Click-to-SMS directly from Contact Cards
• New active call controls - group calling, transfer & flip
• Call duration displayed in call status bar
• Select & right click to SMS a contact from your mail thread
• Play voicemails in-app
• Download faxes from the app
• Filter directory contacts
• View contact cards from text history
• Desktop notifications for incoming calls
• Set a location where the proper authorities can be directed in the case of an emergency

Transform Outlook into a robust productivity hub with RingCentral communications and collaboration features. With your business communications in one place, you and your employees can be more productive and work more efficiently. RingCentral for Outlook creates a powerful best-of-breed solution that gives Microsoft Outlook® the best of both worlds: enterprise-caliber communications—click-to-dial, business SMS, unified directory experience, audio and video meetings—integrated into the most popular email client.

Key Features:

• Make and receive calls, and send and receive business SMS directly from Outlook.
• Access complete communications history—calls, texts, faxes, and voicemails.
• Quickly call or SMS from Outlook contact cards using your RingCentral service.
• Easily connect with contacts found in mail messages- Select any phone number or name to call or text and RingCentral will suggest matching records from the directory.
• Advanced active call controls: Group calling (add up to 10 participants), transfer, flip, mute, and hold.
• View all RingCentral, personal and Outlook contacts in one, easy-to-search screen.
• Receive desktop notifications for incoming calls.
• Schedule and launch a RingCentral meeting or audio conference from a single screen and invite participants seamlessly.
• Customize user settings based on preferences.
• Set a location where the proper authorities can be directed in the case of an emergency

Benefits:

►Seamless integration with Microsoft Outlook

Manage and track all business communications from your email app. With this integration, you can access all key RingCentral features in one place.

►Boost employee efficiency

Improve workforce productivity by minimizing the number of applications you use to get everyday tasks done: calling, texting, and setting up meetings.

►Easy to use and manage

Deploy on day one—no need for time-consuming customizations, professional services support, or middleware. No software or hardware to install, maintain or upgrade.