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Xima CCaaS for Symphony
Xima CCaaS for Symphony
by Xima Software

Xima’s CCaaS is an easy-to-use contact center solution that brings UC Realtime Reporting, Call Recording, and Contact Center into one UI

Xima CCaaS for Symphony

Businesses are discovering new and exciting ways to communicate and are taking advantage of cloud-based technologies. Symphony provides businesses an easy way to collaborate and work from anywhere.  Managing a distributed and remote workforce can be a challenge for any organization especially if that organization is a contact center. You need the tools to manage your business effectively. Xima CCaaS is that tool every business needs.

Xima CCaaS augments Symphony by providing an easy-to-use contact center that includes Skills Based Routing, Queue Callback, and all the analytics, real time monitoring, and recording you need to run your business effectively and efficiently. In conjunction with the voice contact center features, you can also monitor your UC users within Xima CCaaS, both historically and in real time. This provides a single interface for your contact center reporting, office reporting, and recording. Xima CCaaS provides unlimited free supervisor licenses so you can grant access to each department manager, their respective teams, and determine their feature set within the application. In addition to the Voice Channel, Xima CCaaS provides web chat communication.

Requirements:

Symphony Subscription

Xima CCaaS or UC Realtime Subscription

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Call ControlControl and manage phone calls in real-time
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media
Webhook SubscriptionsManage and subscribe to webhook notifications