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Tray Platform for Symphony
Tray Platform for Symphony
by tray.io

Tray.io is a drag-and-drop integration platform to connect Symphony with all major enterprise software tools.

tray.io for Symphony

Tray.io is a next-generation integration platform supporting over 60 different enterprise software tools. Seamlessly connect Symphony with all your tools, and syncing key call and SMS data to the place it matters most.


CRM sync - pass Symphony data to CRMs like ProsperWorks and Salesforce, to provide context for sales and customer reps on customers.


Alerting - automatically receive smart alerts when SMS messages are sent or received.


Integrations aren’t isn't one size fits all. The Tray.io builder allows you to be flexible with your integrations, so you can tailor them to support the way you work!


The Tray visual workflow builder puts the power of the Symphony API at your fingertips. Retrieve data on call logs and SMS messages, and listen in real-time for message events.


To get started, head over to our Symphony page. Check out our quick-start templates, or request a demo here.


Original release date: 2019-01-22

Requirements

You must have an active Symphony and Tray.io account.

Latest Chrome or Firefox browser.

Support

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Edit AccountsView and update account information, create, update and delete user extensions
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Team MessagingPost messages, as well as view, edit and delete Team Messaging related data
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media
Webhook SubscriptionsManage and subscribe to webhook notifications
GlipDeprecated: TeamMessaging permission should be used instead